Billing & Subscriptions

Zynclog uses a transparent, usage-based billing model. We partner with Paddle to securely process all payments, ensuring compliance with global financial regulations (including GST).

Subscription Plans

Zynclog operates on a simple, predictable tiered model.

Free Tier

Designed for freelancers just starting out.

• 10 Invoices per month.
• 2 Active Projects.
• Unlimited Archived and Completed projects.
• Price: $0/month.

Pro Tier

For independent professionals managing a healthy roster of clients.

• 50 Invoices per month.
• 10 Active Projects.
• Unlimited Archived and Completed projects.
• Price: ~$19/month (Check billing page for local pricing).

Agency Tier

For teams and power users managing significant scale.

• Unlimited Invoices.
• Unlimited Active Projects.
• Unlimited Archived and Completed projects.
• Price: ~$49/month (Check billing page for local pricing).

Usage Limits & Rollover

Your invoice limits reset automatically at the beginning of each billing cycle (or each calendar month on the Free tier). Unused invoices do not roll over to the next month. If you hit your active project limit, you can easily free up space by navigating to an older project and changing its status from Active to Completed or Archived. Archived and completed projects are entirely free and never count against your active limits.

Managing Your Payment Methods

You can update your payment methods at any time directly from the Settings > Billing tab in your dashboard.

• Supported Methods: We accept all major Credit/Debit cards, UPI, and Netbanking.
• Invoicing: Tax-compliant invoices (including GST details) are automatically generated and emailed to you after every successful billing cycle. You can also download past invoices from the billing dashboard.

Cancellations & Refunds

How to Cancel

You may cancel your subscription at any time. When you cancel, you will immediately lose auto-renew status, but you will retain full access to your Pro or Agency features until the end of your current billing cycle.

Strict No Refund Policy

All sales on Zynclog are final. Because our service instantly provisions dedicated computational resources—including cloud compute, rate-limiting caching, and database storage—we operate on a strict no-refund policy. We do not offer prorated refunds for mid-cycle cancellations, downgraded plans, or unused time.

If you have a billing dispute or suspect fraudulent activity on your account, please contact support@zynclog.com immediately.

External Cancellations & Payment Failures

If your auto-renewal payment fails due to an expired card, insufficient funds, or if you revoke the payment mandate directly through your bank/credit card provider, your subscription will be automatically paused by our payment processor.

When this happens:

1. Instant Downgrade: Your account will be immediately downgraded to the Free tier.
2. Data Preservation: We will never delete your existing projects, milestones, or client timelines. Your data is safe.
3. Feature Lock: Any projects exceeding the Free tier limits will be placed in a Read-Only state. You will not be able to issue new invoices until you upgrade or fall below the Free tier limits.

To reactivate your premium features and unlock your projects, simply update your payment method in the Settings dashboard.